At SAP Sea Food, we strive to provide high-quality products/services and a great customer experience. We understand that sometimes circumstances may require a refund. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

• Digital Products/Services: Refunds are only applicable if the product/service has not been accessed, downloaded, or significantly used.
• Physical Products: Refunds are provided if the item is returned unused, in its original condition, and within the return period.
• Subscription Services: You may request a refund within 7 days of the initial purchase, provided no major usage has occurred.

Note: Some promotional or discounted items may be marked as non-refundable.

2. Timeframe for Refund Requests

Refund requests must be made within 7 to 14 days of the original purchase, depending on the product/service. Beyond this period, refunds may not be issued.

3. How to Request a Refund

To request a refund, please contact us via:

• Email: sapseafoods@gmail.com
• Phone: +91 9443503663

Please include your order ID, purchase details, and reason for the refund.

4. Refund Processing

• Once your request is reviewed and approved, refunds will be processed to the original method of payment.
• It may take 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.

5. Non-Refundable Items

• Product/service was delivered and fully used or consumed.
• Failure to read the product/service description before purchase.
• Issues arising from user error or lack of compatibility (for digital items).
• Change of mind after purchase.

6. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

• SAP Sea Food
• Email: sapseafoods@gmail.com
• Phone: +91 9443503663
• Business Hours: Monday to Friday, 10 AM – 6 PM IST